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Chatbots @Athena

Be it marketing, customer support or e-commerce, we believe Chatbots will strengthen customer interactions. We deliver this upcoming technology, which holds promise for businesses working towards getting smarter around the world.

Why Chatbots

Consumer behaviour has been changing constantly. They expect an instant reply to queries. Conversational AI integrated with messaging platforms evolve as a “Chatbot”. It establishes an effective customer interaction and plays a critical role in marketing. Chatbots scale up business operations with enhanced social presence.

Why It Matters

According to a research, customers will manage 85% of their relationship with the enterprise without interacting with a human by 2020. Businesses adapt this human-like conversational interface to deliver benefits like 24/7 customer care, personalization, faster resolution, and instant response to their customers.

Future with Chatbots

Chatbots will help consumers find solutions irrespective of device, time, and location. A survey stated that in 2018, almost one-third of the 3.5 billion searches every day were voice-based on Google every day. Hence the future of consumer service will switch to numerous chatbots and voice-controlled assistants.

Chatbot Capabilities

What We Do

We help both small and big enterprises across different sectors to leverage the latest innovations in conversational AI. We guide them to recognize the potential of Chatbots in marketing, sales channels and customer care in real-time. We help enterprises employ a Chatbot to interact with the customer base like never before.

We create a flow of natural conversations, which can guide users in finding a suitable offering or respond to an issue instantly. We train our live software agents to get smarter, faster, and user-friendly using AI and NLP.

Based on enterprises’ requirements and functionalities we design Chatbots that can collect user data, store information and manage customer queries through simple conversations. Companies can integrate our Chatbots with websites or applications to leverage marketing automation.

We deploy personalized Chatbots within the organizational environment. Our AI Chatbots can collect data in multiple ways including customer interactions and uses the same to maintain the context of the conversation to respond with the most appropriate solution.

Expert Services

We take the end-to-end responsibility of a full cycle of Chabot’s development. Our Chatbot services help enterprises reduce their customer support costs and time, thereby increasing the conversion rate.

Service Chatbot:

Service Chatbots guide customers in performing a task by asking relevant information during a conversation.

Assistant Chatbot:

They utilize AI and NLP to map user input to context. We provide advanced self-taught Chatbots that learn from their past conversations.

Social messaging Chatbot:

We integrate Chatbots with social messaging apps to enable easy, faster and direct interactions between business and its customer base.


Methodology

We ensure the best Chatbot user experience with our advanced features and user-friendly interface. We design and deploy Chatbots that bring real value to companies and their customers.

Innovation Lab

At Athena, we believe that Chatbots give the best opportunity to businesses in being available to customers where they communicate frequently. Once a Chatbot is deployed, its conversational flow needs to be modified or cross-linked over the time. Hence, at our Chatbot innovation lab, we thrive to optimize the flow so that all the stakeholders can take advantage of this dominant capability. We collaborate with companies to understand data derived from their Chatbot interactions, to carry more intelligent and relevant conversations.

Case Studies

IT helpdesk Chatbot

  • We analyzed all the activities of the IT helpdesk of a leading MNC and designed a conversation flow and deployed an IT helpdesk Chatbot which assists users with ticket request/ status, troubleshooting, software licensing, login issues, software updates, and network connectivity. We facilitated its staff and IT team with fast access to the tools and information.


Customer support Chatbot

  • Utilizing AI, we automated conversations between a global leading bank and its customers. We have integrated the Chatbot into client’s website, Facebook messenger and Slack to enable faster, easier and 24/7 accessible real-time interactions on any device. We leveraged the advanced conversational AI in helping our client achieve increased customer satisfaction and lower operational costs.

Travel Chatbot

  • We designed and deployed a Chatbot for an online travel company. It is designed to assist travelers with multiple tasks including reservations and bookings, logistics, deals and packages, in-travel services etc. Using AI and NLP this self-learning chatbot responds conceptually to its users. This travel bot helps users to save time in organizing trips ensuring enriched customer experience.

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