is the process of embedding new technologies into a company to improve all areas of a business from communication and accounting right through to security & data management. The reason is not to add new technologies but to dramatically improve business operations, which will result in improving employee productivity and customer satisfaction.
Salesforce enables better digital transformation by adding a degree of standardization and it’s a platform that works across many different areas of an organization.
At Athena, we believe in partnering with our clients to propose appropriately to attain the long term and short-term business objectives. Athena believes Salesforce as a key platform for rapid digitalization with incremental approach with defined outcome at each phase. With certified talent, we have been delivering Digital Transformation solutions globally. As a Salesforce Solution Partner, we are committed to deploying high-quality projects to our clients with custom-made solutions as per their business requirements.
Salesforce Consulting & Implementation Services
At Athena, we recognize client’s ask is unique and has different end-customer goals. Our collaboration with our client is to bring Salesforce expertise, certified architects, and customer experience know-how to the table to customize and improve the value of Salesforce to the business.
Leveraging our consultative approaches and deep expertise, we believe that 80% of this work can be done without any new code.
Human-Centered Design
Transforming into a digital organization is a complex journey for many companies. It’s not always easy, or straightforward. Understanding the customer experience is the ‘secret sauce’ to digital transformation success. We work closely with Salesforce in enabling the technology to benefit our client’s business and meet their end-customer objectives.
With focus on HCD, our game changing approach for successful implementation is to shift the conversation with client’s from “What’s good for our business?” to “What’s good for the customer?”
Salesforce Managed Services
Successfully advancing your organization's goals with the Salesforce platform takes strategy, configuration, and development expertise. Our certified Salesforce experts deliver support and maintenance services that give your organization the power to leverage Salesforce solutions to the fullest. We deliver Salesforce application maintenance and support of your existing implementations, including administrative, development and business consulting services.
Our expert teams facilitate administrative changes and enhancements to implementations to ensure high levels of adoption and utilization. We leverage collaborative working sessions for platform enablement and client training. Our Service Level Agreements (SLAs) ensure consistent solution timelines and transparency of requirements with our teams. We leverage Salesforce Communities to give clients real-time status updates on all requests.
Integration Services
Connect your external systems to the Salesforce systems with zero interruption & flaws using our proven approach & stay hassle-free. Our teams can guide you to integrate enterprise applications and use the Salesforce platform effectively. Mulesoft, a Salesforce Product, enables efficient integration techniques with the larger Application landscape within the Client’s enterprise ecosystem.